FTX EU Customers Can Finally Claim Frozen Funds via Backpack

Months after acquiring the collapsed FTX EU platform, crypto startup Backpack has taken a major step toward restoring funds to affected European customers.

Starting May 12, eligible users can now submit withdrawal requests for frozen fiat balances via a dedicated claims portal.

The process, which strictly supports euro payouts, requires users to verify their identity, provide a recent bank statement, and ensure that their personal details match the form submission exactly. Crypto withdrawals remain unavailable.

Fee structures are determined by Backpack’s banking partners: claims under €2,000 cost €8, while larger amounts carry slightly higher flat or percentage-based charges. The maximum fee is capped at €353.

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Although there’s no hard deadline for filing, Backpack has advised users to act sooner rather than later. Delays may occur due to high traffic or bank limitations.

This marks the first substantial move toward restitution for FTX EU customers, nearly two years after the global exchange’s collapse shook the crypto world.

Alexander Stefanov