FTX EU Customers Can Finally Claim Frozen Funds via Backpack

Months after acquiring the collapsed FTX EU platform, crypto startup Backpack has taken a major step toward restoring funds to affected European customers.

Starting May 12, eligible users can now submit withdrawal requests for frozen fiat balances via a dedicated claims portal.

The process, which strictly supports euro payouts, requires users to verify their identity, provide a recent bank statement, and ensure that their personal details match the form submission exactly. Crypto withdrawals remain unavailable.

Fee structures are determined by Backpack’s banking partners: claims under €2,000 cost €8, while larger amounts carry slightly higher flat or percentage-based charges. The maximum fee is capped at €353.

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Although there’s no hard deadline for filing, Backpack has advised users to act sooner rather than later. Delays may occur due to high traffic or bank limitations.

This marks the first substantial move toward restitution for FTX EU customers, nearly two years after the global exchange’s collapse shook the crypto world.

Alexander Stefanov

With over 8 years of experience in the cryptocurrency and blockchain industry, Alexander is a seasoned content creator and market analyst dedicated to making digital assets more accessible and understandable. He specializes in breaking down complex crypto trends, analyzing market movements, and producing insightful content aimed at educating both newcomers and seasoned investors. Alexander has built a reputation for delivering timely and accurate analysis, while keeping a close eye on regulatory developments, emerging technologies, and macroeconomic trends that shape the future of digital finance. His work is rooted in a passion for innovation and a firm belief that widespread education is key to accelerating global crypto adoption.